We’re excited to extend our opening hours and welcome customers to Willow Burn Boutique on Mondays. To make this possible, we’re looking for a dedicated Duty Volunteer to lead the shop each Monday and support the boutique in day-to-day operations.
Role Description
In this role, you’ll help maintain the high standards of service our donors and customers expect. Tasks include opening and closing the shop, receiving, sorting and preparing stock for sale. Merchandising goods for sale, customer service on the shop floor and checkout, general housekeeping duties.
You can choose to volunteer for the full day, or share the responsibility with another volunteer as part of a split shift.
Comprehensive training and practice shifts will be provided before our Monday opening.
Key Responsibilities
Download Role Description: Retail Duty Volunteer Willow Burn Boutique
Skills & Experience
Good communication skills
Team Player
Good sense of humour
Strong interpersonal skills
Tact & diplomacy in dealing with a variety of situations
Self-awareness and able to use initiative
Caring and compassionate approach
Good understanding of equality and diversity
Ability to carry out safe manual handling
To be Health and Safety conscious
Excellent customer service skills
Ability to lead a team
Organisational skills
Benefits
Volunteering comes with a number of benefits:
Gain confidence
Make a difference
Meet people
Be part of a community
Learn new skills
Take on a challenge
Have fun
Throughout the year, Willow Burn also offers volunteers a number of benefits to say thank you for your dedication and to offer you the opportunity to steer your volunteer journey:
A yearly volunteer survey
Two annual celebration events
10% off in the Willow Burn Shops and a special volunteer menu in the Willows Café for all volunteers with your ID
The Volunteer Training Passport
