Information for Healthcare Professionals

Who We Are and What We Do

Willow Burn Hospice provides palliative and end of life care to people living in

County Durham with a life-limiting illness and their families. We provide this within the scope of in-patient care, day services, family support and bereavement care and complementary therapies (as part of in-patient and day care service).

Our hospice is located in Lanchester County Durham and has been purpose-built to provide a homely, welcoming environment, placing significant emphasis on an individual's dignity, privacy and comfort.

"Mam is receiving the best possible care we could wish for. The support from staff is excellent, they always make time to explain the present situation with mam and answer any questions."

Our aim is to relieve physical and emotional distress, control symptoms and to provide care, comfort and compassion at end of life.

Our Nurse led team is supported by palliative care consultants, Dr David Oxenham and Annabelle Plyming and two sessional GPs with Specialist Interest – Dr Carole Patterson and Dr Sara Colclough.

Willow Burn Hospice is registered with the CQC for the treatment of disorder or injury within the hospice for adults with palliative and progressive health conditions.

Willow Burn provides care to Palliative and End of Life patients and their families in line with current National and Local policies and guidelines which encompasses NICE, Ambitions for Palliative Care strategy, Northern Clinical Network Palliative and EOL Guidelines. North Durham Integrated Care Board, Palliative and End of Life Care Steering Group, Leadership Alliance for the Care of Dying People –‘One Chance to get it Right’ principles which include the 5 priorities: Recognising, Communicating, Involving, Planning and Supporting.

Click here to find out more about Making a Referral to Willow Burn

Facilities

  • Café

  • Car Parking

  • Complementary Therapies as part of a care referral

  • Daily Newspaper

  • Day Centre

  • Ensuite Bedrooms with television, dining area and private patio

  • Gardens and Outdoor Seating Areas

  • Home Baking

  • Laundry Service

  • On-Site Chef

  • Spa Bathroom

  • Visitors Lounge

  • Wi-Fi

Photo

Gallery

Bedroom - Helen McArdle Wing In-Patient Wing

Ensuite - Helen McArdle Wing In-Patient Wing

Family Lounge - Helen McArdle Wing In-Patient Wing

Communal Lounge - Helen McArdle In-Patient Wing

Spa Bathroom - Helen McArdle In-Patient Wing

Sir Tom Cowie Health and Wellbeing Centre - Day Centre

Sir Tom Cowie Health and Wellbeing Centre - Family Support & Bereavement Counselling Room

Sir Tom Cowie Health and Wellbeing Centre - Complementary Therapy Room

Your Stories


"The care is outstanding, the staff are wonderful. Nothing is a bother. I count myself blessed to be able to end my days in such a wonderful place."

"I cannot imagine a more caring & positive day - Lovely atmosphere, full of surprises!"

"Our family can never thank Willow Burn and the team enough for the amazing care and compassion our Mam received. We all take comfort in knowing Mam could not of been in a better place to spend her last days. For that we will be eternally grateful."

MCcrory Family

“How do I thank you all? Where do I begin?  The care, love and support you showed my beautiful sister and also to our whole family was incredible. You are a superb team and you should be very proud of every shift you work.  There aren’t enough words or big enough words to continue...so in the words of my sister...if the only prayer you say in your entire life is ‘thank you’ that’ll be enough.  Much love to you all ”

Thank you!

Anything is possible when you have the right people there to support you. Thank you.

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